Frequently Asked Questions
Expert support for your high-fidelity audio journey.
Does PS Audio offer a trial period for high-end components?
Yes, we offer a 30-day in-home audition policy on most products. If you are not completely satisfied with the sonic performance, you can return the unit for a full refund.
What is the standard warranty on amplifiers and DACs?
Most PS Audio hardware comes with a 3-year limited warranty from the date of purchase, covering parts and labor for any manufacturing defects.
Do you ship your audio equipment internationally?
While we ship directly within the United States, international customers are encouraged to purchase through our network of authorized global distributors to ensure local voltage compatibility and service.
Can I trade in my old gear for credit toward a new purchase?
Absolutely. Our 'Trade-In' program allows you to trade in your used audio equipment for a credit toward the suggested retail price of a new PS Audio product.
How do I update the firmware on my Stellar or DirectStream device?
Firmware updates can be downloaded from our website and installed via the SD card slot or USB port located on the back panel of your device.
What payment methods do you accept for online orders?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualified buyers.